Privacy & Cookie Policy

Data Collection & Storage

First and foremost, Cullen European Ltd are proud to announce that we operate in strict accordance with the Data Protection Act 1998.

There may be certain forms on this site which you can use to contact us and request information/downloads. Such forms may require your name, email address, telephone number and other relevant details which we use to fulfil your request. Please be assured that we will never collect personal data from you, unless you provided it voluntarily to us.

If you subscribe to our future mailing list to receive information, we will add your details to our central database of contacts. You will be free to contact us in case of any query. Please include your subscriber e-mail address in your correspondence with us.

Regarding data storage, Cullen European Ltd has set up appropriate physical, electronic and managerial procedures to safeguard, secure and protect any information we collect online. The aim of such procedures is to ensure data accuracy, the correct use of information, thus preventing unauthorised access or abuse of any kind. We always act in our customer’s best interests at all times which is in direct line with the ethical business practices of Cullen European Freight.

A Note on Personal Data

How does Cullen European collect your data?

We may collect and process any of the following data about you:

  • information that you provide to us directly
  • information provided by third parties about you
  • details of your visits to our business locations and any resources you access at same

We are fully committed to using all collected data lawfully, as established in the Data Protection Act 1998. We store all data securely.

How does Cullen European use the data?

We may use information we hold about you in a variety of ways:

  • To provide your company with requested information, products or services or information that we feel may be of particular interest to you
  • For the effective administration of our website and/or to track user patterns
  • To respond to any specific requests or comments you may have

If you do not want us to use your data in the above way, please contact us.

Web Statistics

When you visit our website, log files are generated by our web servers to track certain information on how you use the site. Examples may be pages visited, the URL you arrived from, or the URL you continue on to (whether it be on our site or not). Your IP address and which browser you use may also be tracked.

This is information is used for our site analysis, usage, statistics and log file analysis. Note that these files do not identify personal information. They are used primarily to analyse usage patterns of our website in order to improve our service to customers.

However, IP addresses can and will be used to identify a user if necessary for compliance purposes.

This would be in the event of ensuring compliance with the terms of use of the website and to safeguard our customers, site and services.

Cookie Policy

What are cookies?

A cookie is a small file downloaded on to a computer or device when a user accesses a website.

They enable that website to recognise the user’s device. Cookies can store user preferences and other general information for anonymous analytics gathering purposes.

Cookies help to improve websites based on how users use the given websites. Browsers can be reset to refuse cookies or to give information of when a cookie is being sent.

It is important to note that website features or services may not function correctly without cookies.

Please visit the official ICO website for all the current information regarding legislation on cookies in the UK.

How Cullen European Uses Cookies

We only uses first-party cookies to analyse website interactions. We do not collect personal information. As mentioned previously, we use cookies mainly for Google Analytics, data analysis, and website traffic information etc. The final aim is to improve our website for customers, make it more effective to use, and have the best user experience for our customers.

Disclosure of Information

Unless otherwise stated, we may use information provided to our site to improve content and site customisation. We can communicate information to you based on your preferences (if you have previously requested it). We use the information for research, internal marketing, and purposes included in this Privacy and Cookie Policy.

We will never disclose any information you give us to any third parties except where:

a) You clearly permit us to do so
b) The appropriate authorities require us to do so by applicable laws, courts orders, or lawful requests (for crime detection and prevention purposes.)

Privacy Policy Updates

We regularly update our privacy policy. Your continued use of the website will mean you accept those changes as they happen on an ongoing basis.

Acceptance of Privacy And Cookie Policy

By using the website, you agree to the Privacy Policy. If you do not agree to this policy, then please do not use our website.

Contact Us

Please feel free to contact us if you have any queries about our privacy policy statement.

Confidence in Your Consignment with Cullen European Freight